Refund Policy

Last Updated: March 2026

1. Free Trial

Ptah Pro includes a 100-day free trial. During the trial period:

  • No payment information is required to start the trial
  • You have full access to all Pro features
  • At the end of the trial, you can choose to subscribe or your account will revert to the Community (free) plan
  • No charges are made during the trial period

2. Refund Eligibility

We want you to be satisfied with Ptah. If the Service does not meet your expectations, you may request a refund under the following conditions:

  • Monthly plans: Refund requests must be submitted within 14 days of your first payment
  • Annual plans: Refund requests must be submitted within 14 days of your first payment for a full refund, or a pro-rated refund may be issued for unused months if requested within the first 3 months

3. How to Request a Refund

To request a refund, contact us through one of the following channels:

Please include your account email address and the reason for your refund request. We aim to respond to all refund requests within 2 business days.

4. Payment Processing

All payments and refunds are processed through Paddle (paddle.com), our merchant of record. Paddle handles all payment processing, invoicing, and tax compliance. Once a refund is approved, it will be processed by Paddle and returned to your original payment method. Paddle's refund processing is subject to their own terms and policies.

5. Pro-Rated Refunds for Annual Plans

If you are on an annual plan and request a refund after the initial 14-day window but within the first 3 months:

  • A pro-rated refund will be calculated based on the remaining unused months of your subscription
  • The refund amount will be the annual fee minus the cost of months used at the monthly rate ($5/month)
  • Pro-rated refunds are issued at our discretion and evaluated on a case-by-case basis

6. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Requests made more than 14 days after payment (for monthly plans) or more than 3 months after payment (for annual plans)
  • Accounts terminated due to violations of our Terms of Service
  • Requests from users who have previously received a refund
  • Failure to cancel before the next billing cycle (unused subscription time after a billing renewal)

7. Processing Time

Once a refund is approved, it typically takes 5 to 10 business days for the refund to appear on your statement, depending on your payment provider and financial institution. Paddle will send you a confirmation email once the refund has been processed.

8. Contact Information

If you have questions about our refund policy, please contact us: